INTERNACIONALNI UNIVERZITET TRAVNIK U TRAVNIKU
SAOBRAĆAJNI FAKULTET TRAVNIK U TRAVNIKU
EKOLOŠKI FAKULTET TRAVNIK U TRAVNIKU
FAKULTET INFORMACIONIH TEHNOLOGIJA TRAVNIK U TRAVNIKU
FAKULTET POLITEHNIČKIH NAUKA TRAVNIK U TRAVNIKU
u saradnji sa
FAKULTETA ZA LOGISTIKO UNIVERZA V MARIBORU, SLOVENIJA
organizuju
33. MEĐUNARODNU KONFERENCIJU
"IZAZOVI NOVIH TEHNOLOGIJA U FUNKCIJI MOBILNOSTI I ODRŽIVOG RAZVOJA"
15. - 16. maj 2026. godine
International University of Travnik , Travnik , Bosnia and Herzegovina
International University of Travnik , Travnik , Bosnia and Herzegovina
The level of customer satisfaction with taxi service is one of the indicators of subjective evaluation of quality living in urban areas. The main objective of this research is to identify the level of quality in the taxi business in the Central Bosnia Canton. Data analysis conducted has enabled insight into customer satisfaction with the taxi service through the quality dimensions such as kindness and courtesy service providers (taxi driver's vehicle), purity taxi vehicles, and general quality of service, and the subjective feeling of satisfaction consumers with certain aspects of the service.
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