INTERNACIONALNI UNIVERZITET TRAVNIK U TRAVNIKU
EKONOMSKI FAKULTET TRAVNIK U TRAVNIKU
PRAVNI FAKULTET TRAVNIK U TRAVNIKU
FAKULTET ZA MEDIJE I KOMUNIKACIJE TRAVNIK U TRAVNIKU
u saradnji sa
MIT UNIVERZITET SKOPLJE, SJEVERNA MAKEDONIJA
VEVU, VELEUČILIŠTE LAVOSLAV RUZIČKA U VUKOVARU, HRVATSKA
VELEUČILIŠTE VIMAL, SISAK, HRVATSKA
CKKPI, TRAVNIK, BOSNA I HERCEGOVINA
organizuju
31. MEĐUNARODNU KONFERENCIJU
EKONOMSKE, PRAVNE I MEDIJSKE INTEGRACIJE BOSNE I HERCEGOVINE I ZEMALJA ZAPADNOG
BALKANA KAO KLJUČNI POKRETAČ EUROPSKIH VRIJEDNOSTI
12. – 13. decembar 2025. godine
Lucija d.o.o, Novi Marof
Sveučilište Sjever, Koprivnica
Consultus d.o.o., 10 000Zagreb
Quality Management Requirements Organizations carry the specifics of satisfying the needs of all interested parties with a special emphasis on the requirements and needs of customers or users. Since it is very difficult to get feedback from customers especially when they are dissatisfied, it is extremely important to listen to the customer's voice especially through systematic complaint handling. It is necessary to establish a system and apply a methodology to ensure that complaints are successfully resolved, and one of the developed methods is the 8D method discussed in this paper.
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