INTERNACIONALNI UNIVERZITET TRAVNIK U TRAVNIKU
SAOBRAĆAJNI FAKULTET TRAVNIK U TRAVNIKU
EKOLOŠKI FAKULTET TRAVNIK U TRAVNIKU
FAKULTET INFORMACIONIH TEHNOLOGIJA TRAVNIK U TRAVNIKU
FAKULTET POLITEHNIČKIH NAUKA TRAVNIK U TRAVNIKU
u saradnji sa
FAKULTETA ZA LOGISTIKO UNIVERZA V MARIBORU, SLOVENIJA
organizuju
33. MEĐUNARODNU KONFERENCIJU
"IZAZOVI NOVIH TEHNOLOGIJA U FUNKCIJI MOBILNOSTI I ODRŽIVOG RAZVOJA"
15. - 16. maj 2026. godine
Lucija d.o.o, Novi Marof
Sveučilište Sjever, Koprivnica
Consultus d.o.o., 10 000Zagreb
Quality Management Requirements Organizations carry the specifics of satisfying the needs of all interested parties with a special emphasis on the requirements and needs of customers or users. Since it is very difficult to get feedback from customers especially when they are dissatisfied, it is extremely important to listen to the customer's voice especially through systematic complaint handling. It is necessary to establish a system and apply a methodology to ensure that complaints are successfully resolved, and one of the developed methods is the 8D method discussed in this paper.
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