INTERNACIONALNI UNIVERZITET TRAVNIK U TRAVNIKU
SAOBRAĆAJNI FAKULTET TRAVNIK U TRAVNIKU
EKOLOŠKI FAKULTET TRAVNIK U TRAVNIKU
FAKULTET INFORMACIONIH TEHNOLOGIJA TRAVNIK U TRAVNIKU
FAKULTET POLITEHNIČKIH NAUKA TRAVNIK U TRAVNIKU
u saradnji sa
FAKULTETA ZA LOGISTIKO UNIVERZA V MARIBORU, SLOVENIJA
organizuju
33. MEĐUNARODNU KONFERENCIJU
"IZAZOVI NOVIH TEHNOLOGIJA U FUNKCIJI MOBILNOSTI I ODRŽIVOG RAZVOJA"
15. - 16. maj 2026. godine
Pravni fakultet, Internacionalni univerzitet Travnik , Travnik , Bosnia and Herzegovina
Fakultet politehničkih nauka, Internacionalni univerzitet Travnik , Travnik , Bosnia and Herzegovina
Vlada Srednjobosanskog kantona– Ured za javne nabavke za potrebe korisnika budžeta/proračuna , Travnik , Bosnia and Herzegovina
The paper applies a comparative method to analyse the digital transformation of public administration in the Western Balkan countries – Bosnia and Herzegovina, Albania, Kosovo, Montenegro, North Macedonia and Serbia. The results show that 23–49% of the population possesses basic digital skills, while internet usage exceeds 80%, confirming a gap between access to
technology and the ability to use it. Transactional e-services are most developed in Albania, where a digital component is present in over 95% of public services. In contrast, Bosnia and Herzegovina records less than 20%, while Montenegro and North Macedonia do not exceed 25%. Serbia demonstrates moderate progress, particularly through its e-tax system. The greatestchallenges relate to interoperability and preparedness for the EU Single Digital Gateway: Bosnia and Herzegovina shows the lowest, and Serbia a relatively high but still insufficient level of integration. Compliance with the GDPR is partial, while cybersecurity capacities remain limited in most countries. Transparency and open data are most advanced in Albania and Serbia. The analysis confirms a correlation between digital skills, the number of e-services and interoperability, indicating
that institutional capacities and human capital determine the efficiency of digital governance. Regional disparities are reinforced by institutional fragmentation, especially in Bosnia and Herzegovina, while policy recommendations emphasise strengthening digital skills, interoperability and the regulatory framework.
Digital transformation, public administration, Western Balkans, comparative method, European integration
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